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Innovation & Inspiration in one store

ABOUT US
Affiliate Disclosure
BLOG
Cart
Checkout
PRODUCT PAGE
Store Manager
Vendor Membership
Vendor Registration

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Title: "Return Policy Guidelines: An Overview"

We operate on a 5-day return policy, allowing customers to request returns within 5 days of receiving their items.

To qualify for a return, items must be in their original, unworn or unused condition, with tags attached, and in the original packaging. Proof of purchase, such as a receipt, is required for all returns. Customers are responsible for the return shipping costs, unless the item is damaged or an incorrect product was sent based on the order.

To initiate a return, please contact us at john@trendytoucan.com. Returns should be sent to the address provided upon request.

While we offer free shipping for purchases, customers are responsible for return shipping costs. Items must be returned in their original unworn condition within 5 days of purchase to be eligible for a refund or exchange. Please reach out to our customer service team to start the return process.

Items sent back without prior approval for return will not be accepted.

For any return-related queries, feel free to reach out to us at john@trendytoucan.com.

Please inspect your order upon delivery to identify any damage or defects. Contact us immediately if there are any issues with the item(s) received.

Certain items, such as swimwear or underwear, are non-returnable.

The most efficient way to make an exchange is to return the original item, wait for the return to be processed, and then make a separate purchase for the new item.

Once we receive and inspect your return, we will notify you about the approval status of your refund. Approved refunds will be processed back to your original payment method within 10 business days. Please note that the time taken for your bank or credit card company to finalize the refund may vary.

If more than 15 business days have passed since t

he approval of your return without a refund, please contact us at john@trendytoucan.com.

Shipping Policy

Thank you for shopping at TRENDYTOUCAN.COM! We're committed to providing you with the best shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy:

Shipping Methods and Rates: We offer free shipping for all orders within the contiguous UK or within USA. Our shipping rates are calculated based on the total weight of your order and your location. You are responsible for any import taxes.

Shipping Times: Orders are typically processed within 1-3 business days. Once your order has been processed, please allow 5-12 business days for normal delivery. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery through our carrier's website.

Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged during transit, please contact us immediately at john@trendytoucan.com . We will work with our shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

Returns and Exchanges: Please refer to our Returns & Exchanges Policy for information on returning or exchanging items purchased from TRENDYTOUCAN.COM

Contact Us: If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us at john@trendytoucan.com! We strive to respond to all inquiries within 48 hours to ensure your shopping experience with TRENDYTOUCAN.COM is smooth and enjoyable.

Welcome to our store.

Title: "Privacy Policy Overview"

This Privacy Policy delineates how TRENDYTOUCAN.COM (referred to as the "Site", "we", "us", or "our") gathers, utilizes, and discloses your personal information when you interact with, use our services, or make purchases through (the "Site") or communicate with us in any manner (referred to as the "Services"). For the scope of this Privacy Policy, "you" and "your" pertain to you as the user of the Services, whether you are a customer, website visitor, or another individual from whom we have gathered information in accordance with this Privacy Policy.

Kindly peruse this Privacy Policy meticulously. By utilizing and accessing any of the Services, you confirm your acceptance of the collection, use, and disclosure of your information as expounded in this Privacy Policy. If you do not assent to this Privacy Policy, please refrain from utilizing or accessing any of the Services.

Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy periodically, including to reflect alterations in our practices or for operational, legal, or regulatory rationales. The revised Privacy Policy will be published on the Site, the "Last updated" date will be updated, and any other necessary steps will be taken in conformance with applicable laws.

Collection and Usage of Your Personal Information
In order to provide the Services, we gather and have previously collected personal information about you from varied sources, as elucidated below. The information we collect and employ varies based on your interaction with us.

Apart from the specified purposes below, we may utilize the information collected about you to communicate with you, provide the Services, fulfill any legal obligations, enforce applicable terms of service, and safeguard or uphold the Services, our rights, and the rights of our users or others.

Personal Data We Acquire
The type of personal information we amass about you hinges on your interaction with our Site and usage of our Services. By "personal information," we refer to data that identifies, relates to, describes, or can be linked to you. The ensuing sections delineate the categories and specific kinds of personal information we collect.

Information Directly Provided by You
Information that you furnish to us directly via our Services may encompass:
• Basic contact particulars, such as your name, address, phone number, and email.
• Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account particulars, comprising your username, password, and security queries.
• Shopping specifics, encompassing the items you peruse, add to the cart, or include in your wishlist.
• Customer service data, including the information you opt to disclose in communications with us, such as when sending a message through the Services.

Some features of the Services may necessitate you to directly provide certain information about yourself. Opting not to provide this information may preclude you from utilizing or accessing these features.

Information Gathered through Cookies
We automatically compile specific information concerning your interaction with the Services ("Usage Data"). To accomplish this, we may employ cookies, pixels, and comparable technologies ("Cookies"). Usage Data may embrace details on how you access and utilize our Site and your account, encompassing device specifics, browser particulars, network connection information, IP address, and other insights into your interaction with the Services.

Information Obtained from Third Parties
Lastly, we may receive information regarding you from third parties, inclusive of vendors and service providers who may amass information on our behalf, namely:
• Entities that support our Site and Services, like WordPress.
• Payment processors who collect payment details (e.g., bank account, credit or debit card information, billing address) to execute your payment for order fulfillment and provision of requested products or services, aligned with our contractual obligations.
• When you explore our Site, open or engage with emails we dispatch, or interact with our Services or advertisements, we or collaborating third parties may automatically amass specific information through online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information received from third parties will be handled in accordance with this Privacy Policy. We bear no responsibility or liability for the accuracy of information provided by third parties and are not accountable for the policies or practices of third parties. For further details, kindly refer to the section below, Third Party Websites and Links.

Utilization of Your Personal Information
• Provision of Products and Services: We utilize your personal information to furnish the Services as part of our contractual obligations, including processing payments, meeting your orders, sending pertinent notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
• Marketing and Promotions: Your personal information is employed for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications through email, text message, or postal mail, as well as displaying advertisements for products or services

Terms of Service

Overview

This website is operated by TRENDYTOUCAN.COM. Throughout the site, the terms “we,” “us,” and “our” refer to TRENDYTOUCAN.COM. trendytoucan.com offers this website, along with all information, tools, and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you affirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

(Continued in the next message)

TRENDYTOUCAN.COM LTD

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

john@trendytoucan.com

Copyright [TRENDYTOUCAN.com] [2024] [Fashion and Innovation] | Powered by [ASTRA] Email john@trendytoucan.com

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